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Changing the Summary of Wufoo Tickets

We've added a neat little feature which allows you to alter the summary field of tickets submitted using Wufoo forms so you can easily distinguish tickets at a glance.

How it Works

The summary is built from up to 3 different form fields; the summary, and 2 appended fields. You can control which fields are used for the summary by using the following CSS Layout Keywords:

dd-summary

dd-summary

This class lets us know that this field is the one you want to use as your summary base.

dd-summary-append

dd-summary-append

This class lets us know that the value of this field should be appended to the base summary.

Rules

  • You can have no more than two dd-summary-append fields and no more than 1 dd-summary field
  • If there are more than 3 dd-summary-append fields, the first 2 are chosen. Similarly, if you have more than 1 dd-summary field the first is chosen.
  • The summary base can be built from 3 different values: the value of the dd-summary field, the default summary of the portal/request type, or the Wufoo form name. This is also the order in which we check for the summary value.
  • The dd-summary class is not required to use dd-summary-append fields

Debugging

Debugging

On the Wufoo form detail screen, you can see what fields you are using for each CSS class:

  1. In this section you can see whether your DDMETA field exists for this form
  2. In this section you can see whether you have set a summary field, or summary append fields. You will get a warning (in the form of a red number badge) if you have exceeded the number of allowed fields.