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DDPortal (Installed client) Vs. DDWeb (Web Client)

The installed DeskDirector application and the DeskDirector web app have much of the same functionality, but there are a few differences that you should be aware of when considering what you want your clients to use.

Which version should you use?

If you want your users to automatically login or have their computer details added to internal notes when a ticket is submitted you may want to roll-out the desktop application. However, the web version should be considered if your clients are not on a domain or are outside of work.

Feature comparison

Feature DDPortal DDWeb
Active Directory Integration yes no
Computer Details to internal notes yes no
ScreenConnect Integration yes no
LabTech integration yes no
Always up-to-date yes yes
Deeplinking yes yes
Chat yes yes
Notifications yes yes
Accesible from mobile no

yes

Approvals yes

yes

Learning Centre yes

yes

Invoices yes

yes

Opportunities yes

yes

FastTrack yes

yes

Flag yes

yes