Logo



Follow

Troubleshoot a login failure to the DeskDirector Client

For computers on a domain

Check the domain SID matches

Check the domain SID matches

Verify that the domain SID from the DDGetSid tool and the one on the company configs page in the admin page match. The DDGetSid tool can be downloaded from the company configs page.



Check that the user's email address is populated and that they can login through the tool

Check that the user's email address is populated and that they can login through the tool
  1. Verify that the user has an email address in their AD user account
  2. Use the DDGetSid tool to test that the login is successful

Check that the user's Portal Disable Flag is False. If it is set to true, the users would not be able to log in to DeskDirector using AD or their CW credentials.