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Creating a ConnectWise RESTful API Key

 

1. Create an API Member. The Members screen can by found by going to the System Module and opening the Members page.  After accessing the Members page, click on the API Members tab.  Here you can create a new user and generate API Keys for them. Make sure you give them the Admin Role. 

For the API Member there is no naming convention that should be followed. You can either choose to create a member strictly for DD to use as an API member, or you can create a generic API user. You can even use a regular (already existing) member account to create the API key, as long as it has Admin level access. 

 

2. Under API Members, go to API keys, and add a key for the API member you created. 

3. Make sure to write down the private key somewhere else as it will only show up when it is created. Then you will need to add the Public and Private key to your DeskDirector Instance.

4. Add the keys to your DeskDirector under the DeskDirector Labs Tab in the Admin Console. After this you will need to email DeskDirector Support so we can change the sync from SOAP to RESTful API.