Broadcasts are a fantastic way of letting your clients know about critical outages and important messages.
Sending a Broadcast:
From DD-Tech you are able to send a broadcast to your clients. It is pretty self explanatory, but here is a run-down of the controls:
In DD-Tech go to the Broadcast section. Once here click the "+" on the corner of the screen to create a new broadcast
This will take you to the Broadcast creation. In order you will have the following screens:
- Select if this is an important (notification can't be removed from portal) and/or global (all companies) Broadcast. Also add the Broadcast message and any links
- Select the time it will be available for
- If not Global, select the companies and sites it will go to. Leaving sites blank alerts all sites for that company.
- Make sure it looks okay and publish
Here is an example of a critical broadcast. It will appear as a notification on the screen. Inside the portal, it will appear under notifications as well as under the ticket creation menu