In DeskDirector, there is no one-size fits all for support request types that you can have for your clients, however, here are the 10 most popular request types that most people use.
They have been sorted by Category (grouping) name and Request Type name. Please remember that not all request types need to have a category name, and can just have thr request type name, in which case the request type name shows up as a top level category.
|Email Issues||Can't send emails|
|Email Issues||Can't receive emails|
|Email Issues||Need to set an out-of-hours message|
|Printer Issues||Can't print|
|Printer Issues||Scanner is not working|
|Printer Issues||Photocopier not working|
|Hardware Issues||I need a new machine/I need a quote on new equipment|
|Hardware Issues||Need a new peripheral (mouse, keyboard, headset)|
|I have some other computer issue|
|I have an issue with the phone system|
|Critical - I have an urgent problem|